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Effective Habit #5 “Seek First to Understand, Then to be Understood”

Effective Habit #5 “Seek First to Understand, Then to be Understood”

You Have Two Ears and One Mouth- Use Them in That Proportion

Understanding the limitations of the staff, managing agent and fellow board-members is important. Although the staff reports to the managing agent, the managing agent reports to their firm first and ultimately to the board. The board then reports to the residents. The managing agent has, in most cases, multiple buildings with multiple emergencies such as leaks, fires, floods; and of course loose cats.