Because You’d Never Hire an Employee Without One—So Why Do We?

Imagine getting hired for a job at a company—without any training, job description, or handbook. No one tells you who to report to, what your responsibilities are, or where the policies live. You're just expected to “figure it out.”

Unthinkable, right?

And yet, that’s exactly how many NYC co-op and condo boards operate when welcoming new members. It’s no wonder so many new volunteers feel lost, frustrated, or hesitant to speak up. Without a clear onboarding process, both the individual and the building can suffer.

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